In this episode, host John Creamer speaks with Mike Abbey of the Leon County Consolidated Dispatch Agency about the response to the April 17, 2025, active shooter incident at Florida State University. Abbey shares how the event unfolded from a communications and command perspective, highlighting the critical role 911 telecommunicators and dispatch centers play in the earliest moments of a crisis. The conversation also explores the challenges of managing a large-scale emergency while routine calls for service continue, and emphasizes how preparation, coordination and experienced dispatchers are essential to an effective response during critical incidents.
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